Frequently Ask Questions
What is Zakai Care Healthcare Center?
Zakai Care Health Center, provides primary health care services, nutrition/dietician services, case management services. We also provide school-based health care services to reduce high absenteeism among school age children while improving their health outcomes and academic success. Our goal is to establish school partnerships and provide services to citizens within the community.
What geographic area does it serve?
Zakai Care Health Center serves patients from all areas, regardless of their address. Most patients served, however, reside in our four site counties: Hamilton, Butler, Warren and Clermont.
What is the Center's mission?
We're a for-profit community health center dedicated to improving the health care status of our patients and community by providing accessible , affordable, quality primary health care services to everyone regardless of ability to pay. We also aim to reduce absenteeism in schools, by closing healthcare gaps, through community partnerships to improve and achieve academic success among children.
Who owns and operates the Center?
Zakai Care Health Center is an independent, private, for-profit community health center. It is managed by a Chief Executive Officer, Chief Financial Officer, Chief Operations Officer, and Chief Medical Director.
What does "primary health care" mean?
This care is provided in our ambulatory care clinic (physicians' office). These services include (but are not limited to): acute care visits for sudden or unexpected illness (colds, flu, allergies, rashes, etc.); well-child check-ups and immunizations; adult annual physical examinations and immunizations, including recommended annual breast exams and paps for women and referrals for mammograms; on-site laboratory and x-ray services; employment physicals; employee drug screenings for area industry and businesses.
Can I get medical care if I have a chronic disease ?
Yes. The Center's specialized with chronic diseases and patients should plan their medical visits on a regular basis, develop and monitor self-management goals, and receive specialized counseling and education.
What does the Wrap-Around (Infirmary Care) Nursing Services provide?
This care is provided to children when they suffer with mild illnesses and are too sick to attend school. Our nurses provides onsite care during school hours. Our goal is to reduce the spread of illness among other children in schools. We also focus on reducing absenteeism in schools to improve academic success. Our participating schools will count those children present and not absent from school while being enrolled in our Infirmary Care services. We also provide teachers/tutors to assist children with their school assignments while in our care. We provide the following services:
- Sleeping Areas
- Meals (includes breakfast, lunch and snacks)
- Gowns (if children clothes are soiled.)
- Transportation Services ( sick-at-school pick-up)
What are the fees for the Wrap-Around Nursing Services?
There is a one-time enrollment charge per child. Monthly There is also a daily charge of $35.00. We also have discounted pricing for low-income families. Please contact our offices for eligibility.
Who provides the care?
Zakai Care Health Center is staffed with family practice physicians, pediatricians, nurse practitioners, nutritionists, dieticians, and social worker case managers. These providers have many combined years of health care experience. They are supported by a wonderful team of nurses, medical assistants, lab technicians, x-ray technicians, and office personnel.
Is anyone available to talk with me after hours?
A medical provider is always "on-call" after business hours, on weekends and holidays for emergency situations. During these times you may access the answering service by calling the Center's main number.
Will the Center accept my insurance coverage?
Zakai Care Health Center accepts patients with or without insurance coverage. We accept Medicare, Medicaid and most all private insurance plans.
If I have medical insurance, am I responsible for any co-pays and/or deductibles?
Most insurance plans require the patient to pay a deductible. However, Medicare patients do not have to meet an annual deductible for physicians' visits at Zakai Care Healthcare Center. Other Zakai Care Health Center services provided to a Medicare patient under Part B (lab, x-ray, etc.) will have the standard deductible as required by Medicare.
If I'm uninsured can I get help paying for my doctor's or dentist's appointment?
The Center has a sliding-fee scale for individuals who qualify. You will need to talk with a receptionist at the time of your appointment to obtain an application.
Can I get help paying for my prescription medicines?
Please ask your provider for information at your visit if you need assistance
The Center can help in three ways:
- Certain prescription medicines may be obtained at a low cost to the patient.
- Zakai Care Health Center participates in the 340B prescription assistance program.
- Free drug samples are provided when available.